The project was launched in April 2020 with the following objectives:
- Consistent, reliable and understandable passenger information on every type of media
- Passenger information tailored to each passenger’s journey
- Replacement of technical components nearing obsolescence
- Better workstation ergonomics and fewer tools
- Professionalisation of the passenger information officer role
- Modular and scalable architecture, strong interoperability and ease of maintenance
- Relying on a vendor that masters both state-of-the-art information systems and the business know-how of public transport
Broadcasting channels covered
It covers the broadcasting of passenger information across several media:
- Displays in contact with passengers on the network (platform screens, on-board screens…)
- So-called “digital” media such as the website, the mobile app and social networks
- Audio announcement tools in contact with passengers on the network